On behalf of our long-term partner, we are seeking an experienced and enthusiastic Senior HR Generalist.

About the company:

Founded in 1982, this global leader specialises in delivering exceptional customer experience solutions by combining advanced technology with human insight. Serving many of the world’s most recognised brands, the company connects millions of customers daily through a variety of communication channels, including voice, chat, and social messaging.

Be the spark that brightens days and accelerate your career with an award-winning employment experience.

Known internally as a Senior People & Culture Generalist, this onsite role in Sofia, Bulgaria, offers the chance to contribute to exceptional customer experiences while being part of a company celebrated for its outstanding culture. The People & Culture Team plays a vital role in adding value by continuously seeking innovative ideas and embracing challenges to enhance employee satisfaction. The aim is to demonstrate publicly that this organisation is the ideal place to work.

What your role will involve:

People & Culture Generalists act as the primary resource for all people-related matters within their assigned business group or functional unit. You will manage employee relations issues, provide guidance and training on benefits and programmes, handle termination and performance processes, and offer personalised coaching to leaders on all human capital matters. You will also report concerns affecting employee morale to service delivery leaders and collaborate with the team to resolve these issues. A key part of your role will be fostering an environment of openness and trust within your areas of responsibility, requiring adaptability in communication to suit diverse employees and management styles.

A typical day includes:

• Partnering with team leaders, managers, and a wide range of stakeholders across Bulgaria to deliver an outstanding employee experience
  
  

• Addressing and resolving employee relations matters promptly, aiming for resolution within 48 hours
  
  

• Creating a welcoming and approachable atmosphere for employees to raise questions, ideas, or concerns
  
  

• Driving improvements in key success metrics related to employee engagement and satisfaction
  
  

• Ensuring strict adherence to all local human resources laws and regulations
  
  

• Leading confidential investigations concerning employee performance, harassment allegations, and potential termination proceedings
  
  

• Ensuring the timely and accurate update of employee data in the Oracle database to support appropriate administration of employee benefits, payroll, and programmes
  
  

What you will bring:

• At least three years of experience in human resources or related functions
  
  

• Proficiency in both Bulgarian and English

• Solid understanding of Bulgarian employment legislation and regulatory requirements
  
  

• A transparent, empathetic, and honest approach when engaging with people
  
  

• Strong customer service focus
  
  

• Familiarity with database applications such as Oracle, SAP, and Microsoft Office, or the aptitude to quickly acquire new technical skills
  
  

• High level of integrity, honesty, and judgement, with strong attention to detail and a desire to follow procedures
  
  

• Ability to act as a trusted advisor to both leaders and employees during complex situations
  
  

What is offered:

• A rewarding salary package reflective of your experience, skills, and contributions
  
  

• The chance to work within a motivated and supportive team that values creativity and positivity
  
  

• Dedicated support for your career advancement through mentoring and development opportunities
  
  

• A culture that embraces diversity and encourages active participation in the wider community
  
  

• Employee wellbeing and healthcare benefits
  
  

Please note: Only shortlisted candidates will be contacted.

We are an Equal Opportunity Employer with License № 3775 / 23.07.2024 for providing human resources services.

If you are ready to take the next step in your career and join a team that values your expertise, please submit your application today. We look forward to hearing from you.